How to Factory Reset Your Sony Phone

Factory Reset Steps

1. From the home screen, select Menu
2. Navigate to Settings > SD Card & Phone Storage (or Backup & Reset on newer models)
3. Choose Factory Data Reset
4. Tap Reset Phone
5. Enter your password if prompted
6. Confirm by selecting Erase Everything

Before You Reset

• Back up important data
• Deactivate your phone from your carrier
• Remove any passcodes or locks
• Sign out of your Google account

If you’re unable to complete the reset, we will factory reset every device we receive. Contact us at (646) 535-2355 for help.

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