How to Factory Reset Your Motorola Phone
Factory Reset Steps
- Press the Home button
- Open Settings
- Navigate to System > Reset (or Privacy on older models)
- Tap Factory Data Reset
- Confirm by tapping Erase All Data
Before You Reset
- Back up important data
- Deactivate your phone from your carrier
- Remove any passcodes or locks
- Sign out of your Google account
If you’re unable to complete the reset, we will factory reset every device we receive. Contact us at (646) 535-2355 for help.