How to Factory Reset Your HP Phone
Factory Reset Steps
- Navigate to Device Info in your settings
- Select Reset Options
- Choose Erase Apps & Data
- Select Secure Full Erase
- Confirm your selection to proceed
Before You Reset
- Deactivate your phone from your carrier
- Remove any passcodes or locks
- Delete personal information
If you’re unable to complete the reset, we will factory reset every device we receive. Contact us at (646) 535-2355 for help.